First Aid Unit at Valkeakoski Hospital
The Emergency Department at Valkeakoski Hospital
The Emergency Department at Valkeakoski Hospital is open around the clock every day. We treat patients who require urgent treatment and whose treatment cannot be postponed until the following day or over the weekend. The Emergency Department provides both specialised emergency care and the joint emergency services for primary health care centres.
Patients are primarily referred to the Emergency Department by a doctor. Without a referral, treatment is provided only in case of acute health and life-threatening accidents and diseases.
Non-urgent situations, such as flu, back pain or some other ailment that has lasted for several days, do not usually require emergency care and are treated on weekdays at the local health centre.
If you are unsure about whether to go to the emergency department, it is recommended to call the on-call nurse at 03 311 67394. The nurse will assess the need for treatment, provide treatment instructions and direct you to the correct treatment place.
Patients from outside the Pirkanmaa region, or from foreign countries, with illnesses requiring immediate care will always be treated. If a foreign patient requires interpreting, the nurse will contact an interpreter service.
Patients are examined and treated in order of urgency. It is not possible to book an appointment. The Emergency Department treats many kinds of patients at the same time, so you may need to wait for several hours for your turn.
Approximately 20,000 patients are treated every year at the emergency department of the Valkeakoski Hospital.
Entrance and registration
On weekdays during business hours the entrance to the specialised emergency care unit is through the hospital's main door. Registration for emergency services is at the reception of the hospital's main lobby. A queue number is not needed.
If a patient arrives without a referral, a nurse will assess the need for treatment and direct the patient to the correct treatment place, when necessary.
In the evening, on weekends and at night, both the primary health care emergency services and specialised care emergency services are available at the Valkeakoski Hospital. At night, the entrance to the Emergency Department is through the emergency services door, and nurses register patients based on queue numbers.
A nurse will assess the need for treatment and classify patients to the specialised care or primary health care emergency unit. Primary health care patients are directed to a physician or nurse or to the patient's local emergency department.
Primary health care emergency services
Valkeakoski, Akaa and Urjala: on weekdays between 4 p.m. and 8:00 a.m., on weekends and public holidays between 8 a.m. and 8 a.m.
Kangasala and Pälkäne: on weekdays between 9 p.m. and 8 a.m., on weekends from 4 p.m. on Friday to 8 a.m. on Monday; on public holidays from 4 p.m. on the day before the holiday until the 8 a.m. on the next weekday morning
Lempäälä and Vesilahti: on weekdays between 8 p.m. and 8 a.m., on weekends and bank holidays between 8 p.m. and 12 noon
Primary health care help desk number: 03 311 67260
Personnel and facilities
The emergency services personnel include nurses, practical nurses, specialising physicians and specialists. They all participate in patient treatment. A nurse will take care of intravenous therapy, and practical nurses will assist with other medical treatment. A triage nurse will assess the need for treatment. A triage nurse is a nurse who has sufficient work experience for emergency care.
There is also a nurse's clinic at the emergency department, staffed mainly by nurses who have sufficient work experience. The nurses in the coronary care unit specialize in coronary care and have sufficient work experience in the field.
The specialised care facilities of the emergency department were renovated in 2013. The renovations included a larger observation room, a coronary care unit, isolation rooms and an observation unit with four beds. The facilities of the basic health care emergency services will be renovated in 2015–2016.
Persons in charge
Chief Physician Peeter Kasemets
Ward manager Timo Mäkinen